Gauthier Hardy
Director of Revenue & Distribution, Swissotel Krasnye Holmy Moscow
Hello and thank you for visiting my profile,
Nearly ten years experience in the hotel industry.
I had many opportunities to develop and gain new skills. I have been travelling a bit as part of my job and I'm now in Moscow. I have been meeting loads of new people, professionaly and personnaly.
I'm now looking to use my skilss and develop my knowledge in other economic fields. I have a strong analytical, planning and organisation backgroung, I'm hungry to learn and share.
Happy reading and get in touch!
Gauthier
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Aspirations
To develop my skill base and apply the experience gained from my previous employments.
Learn and build new skills within e-commerce and travel sector. Widen sales skills.
Core competencies
Data analysing
Data, market information and intelligence collection. Rationalising global and detailed analysis to extract relevant results.
Planning
Strategic planning anticipating business and customer needs. Implementation and management of projects to meet business targets in terms of financial and service delivery goals
Organisation
Organisation on strategic and daily operations levels to ensure customers and business requirements are met and comply with the company standards and policies.
3 contacts•Responsible for global hotel revenue (rooms, conference & events).
•Managing a team of 7 people including revenue, reservations managers and guest service team members.
•Guest service training in order to ensure high quality service delivery.
•Ensure all company policies are followed in terms of pricing, marketing and customer care policy.
•Long term planning.
•Budget, Strategic and Sales & Marketing plan development.
•Day to day and periodic reporting. Analysing market trends and collection of external information to decide future strategy (rates shopping, benchmarking tools).
•Implementation of conference & events reporting, yielding and strategy.
•Competition survey and analysis. Product positioning and pricing.
•Set up of the pricing policy and application.
•Responsible for website administration and internet promotion.
•Market research on distribution.
2004 - 2007•Long term planning.
•Budget, Strategic, and Sales & Marketing plans development.
•Day to day and period reporting. Analyse of market trends and collection of external information in order to decide future strategy (rate shopping, benchmarking tools).
•Rate strategy decision and application, delivering a double digit percentage RevPar increase for the past two years.
•Chair revenue meetings ensure departments aware of current strategy.
•Implementation of Revenue Management system (Nov. 2004) managing group offers, resulting group segment average room rate increase by 12% since 2004.
•Channel Management implementation (Travelclick Channel Manager, Jan. 2005).
•Update and maintenance of property management and revenue management systems (TopLine profit).
•E-commerce accounts contracting and management, driving an E-commerce average room rate increase of 21% for the past two years.
•Prioritising reservation channels in order to reduce commission costs and promotion of own website. london.swissotel.com. Room nights production increased by 43% since March 2004,
•Revenue increased by 71%.
•Ensure reservation staff is aware or product knowledge, financial as well as quality targets, achieving a call shop survey score above 90% for the past three years.
•Ensure observance of company standards in cooperation with the reservations manager and reservations team.
•Revenue Management audit of Raffles City Properties (2000 rooms) and Swissotel Ankara.
